Important information about OneCompare.com

Our Mission

OneCompare.com was launched in September 2004 and is owned by it's parent company STL Innovations ltd. Our mission is to provide everyone with impartial information about the mobile phone products currently available on the market.

How do we make our money?

OneCompare.com makes its money by receiving a referral fee from the product retailers that are listed in our results tables. For example, if you apply for a new mobile phone from the OneCompare.com web site by clicking on a buy now button, then the shop that sold you the mobile phone will pay a fee to OneCompare. It's important to be aware that these fees do not impact the cost of the final product to you the user and do not impact any recommendations made. Our service to the user is 100% free of charge and impartial.

Important Information

OneCompare.com is owned by STL Innovations LTD, company number: 5148587.
STL Innovations LTD is VAT registered, VAT registration number: 846829970.

Contact Us

If you would like to contact us for whatever reason, please do so at the following email address:

• General Enquiries: info@onecompare.com

You can contact us by post at:

STL Innovations LTD,
Wolverhampton House,
123 Church Street,
St Helens,
Merseyside.
WA10 1AJ

Feedback

Tell us what you think about Onecompare.com

Please note that we do not reply to feedback given via this form, if you would like to contact us please do so at info@onecompare.com

Affiliates

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Please fill in the form below entering the following information:

• Website URL
• Contact name and address

Terms & Conditions

All information on this site is for educational purposes only and we can not be held responsible for any actions taken by users due to information from this site. Information is displayed on different products so that you may make an informed choice.

Reliability of Information

Information provided on the www.onecompare.com website is believed to be reliable when posted. However, STL Innovations LTD cannot guarantee that information will be accurate, complete and current at all times. All information on the website is subject to modification from time to time without notice.

Mobile Phone Forum

The Mobile Phone Forum is intended to provide a method by which OneCompare.com users can interact and discuss happenings that are important to them. Though OneCompare.com tries it's hardest to ensure that no offensive material is published on the mobile phone forum we cannot be held responsible for anything added by one of our members.

We stand by our privacy policy

Our customers are very important to us at OneCompare, and because of that we make the utmost effort to keep your data private and safe. Please take a minute to read the following Privacy Policy to see exactly how we use and process your data.

The information we collect

We only collect information on you that is required to allow us to provide you with the services you use. We periodically review this information to ensure that we do not keep it for longer than is necessary.

Purposes for which we use information about you

We may use your personal information that you provide via our site for the following purposes:

• to enable you to access and use the services
• to personalise aspects of our overall service to you
• to communicate with you
• to process a transaction between you and a third party

Passing on information about you

Please be aware that once you use our website or our services, you will be regarded as having given your consent to us disclosing your personal information to the following parties:

• third party providers whose products or services are listed on the results pages of the channels on our website, for the purposes of obtaining an online quotation for you or comparing different products and services as requested by you
• other third parties either where necessary for those third parties to provide additional products or services requested by you or with your prior consent

Security

We take the security of your personal data very seriously, and our website is a "VeriSign Secure Site". However, no data transmission over the internet can be guaranteed to be totally secure. As a result, whilst we strive to protect your personal information, we cannot ensure or warrant the security of any information which you send to us, and you do so at your own risk.

Cookies

A cookie is information that a Web site puts on your hard disk so that it can remember something about you at a later time. It is essentially an "identification card" relating to you. The main purpose of our cookies is to identify you when you visit our website. Each time your browser requests a web page from our server, the browser sends the information in the text file back to the server and lets the server know that you have returned to that web page. We use cookies to provide you with a better service tailored to suit you. We will store your cookies for a maximum of six months.

If you do not accept cookies on your computer our services may not run as intended or they may not run at all.

Disclaimer - Links to other websites

The provision by www.onecompare.com of a link to another website does not constitute any authorisation to the user to access material held at that location, nor is it evidence of any endorsement by STL Innovations LTD of the material held there.

STL Innovations LTD accepts no responsibility or liability for the privacy of your personal information on such websites, as these are beyond our control and will accept no responsibility or liability in respect of any materials on any third party internet website which is not under its control.

If you decide to enter into a contract with a third party provider through a channel on our website, the information you have provided to us together with any further information requested by, and supplied by you to, the third party provider will be held by the provider for the purposes set out in that provider's privacy policy. Therefore, you are strongly advised to read your chosen provider's privacy policy and satisfy yourself as to the purposes for which the provider will use your personal information before entering into the contract. We have no responsibility for the uses to which a provider puts your personal information once you have contracted with that provider.

Your rights

Under the Data Protection Act 1998, you have the right to request and see any information we store on you at any time. If you do so wish to have a copy of your information we may charge you a fee for this information.

Changes to the Privacy Policy

We may need to amend the Privacy Policy from time to time. Any such amendment will take effect as soon as it is posted on the website. You are therefore encouraged to familiarise yourself with the Privacy Policy on a regular basis.

Concerns or Questions

If you have any concerns or questions about any of these matters please feel free to contact us at the following address:

STL Innovations,
Wolverhampton House,
123 Church Street
St Helens
Merseyside.
WA10 1AJ

Information provided on the www.onecompare.com website is believed to be reliable when posted. However, STL Innovations LTD cannot guarantee that information will be accurate, complete and current at all times. All information on the website is subject to modification from time to time without notice.

After sales service for your new mobile phone from OneCompare.com

When buying a mobile phone through OneCompare.com we don't simply send you off to a retailers site to make a purchase and forget about you. We realise that a mobile phone is quite a technical item, signing a mobile phone contract is quite an involved process and that you may need some help along the way which we strive to provide.

Help with your new mobile phone

Among other things we can help to provide you with personalised information by phone or email about:

• How your new mobile phone works
• How to achieve certain tasks with your new mobile phone
• How to avoid exceeding your inclusive monthly bundle
• Accessories to help you get the most out of your new mobile phone
• Options for upgrading your contract to provide you with cheap extra text messages, calls, internet access and more
• Provide you with effective and accurate retailer contact numbers, email addresses and postal addresses.
• Give insight into how the order and cashback procedures work with the retailers listed on Onecompare
• Provide you with retailer policies on orders and cashback when you order your new mobile phone
• Help you to understand your bills from the mobile phone networks
• Give legal advice and help you to organise a complaints procedure if necessary with anyone involved in the supply of your new mobile phone.
• Help to escalate any issues you may have with your new mobile phone with the retailer you have purchased through above the heads of the front line customer service staff.

Please note that due to the Data Protection Act 1998 there are certain tasks that we cannot undertake including anything which requires us to access your personal information held by the retailers or networks and to liaise regarding your account or order directly on your behalf.