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Prove exactly what you said to customer service.

A recent YouGov survey shows that only 4% of UK customers have had a positive call centre experience, with just over a third getting so frustrated at customer service that they resort to shouting and even swearing!

OneCompare.com found similar results in a survey in 2005/2006 where 39% of customers were unhappy or dissatisfied with the level of service provided by their mobile network. This lead to our annual Customer Service Rating Report to show the best and worst service, which this year showed that mobile networks incorrectly answered up to 35% of simple questions, such as peak and off-peak costs and roaming costs. O2 came off the worse this year with over a third answering questions incorrectly.

Because of the amount of inaccuracies made when on the phone EasyCallRecording has been developed to give consumers an opportunity to record important calls, such as those to your network, bank or loan company. The system allows customers to call a special number before making that important call, all recordings are then held online to be forwarded to the relevant institution if ever necessary.

EasyCallRecording has two options, a Pay-as-you-go service for infrequent users and a subscription based option for heavier users. The Pay-as-you-go option costs 10ppm to dial an 0871 number to record and playback recordings to UK landlines, freephone and local rate numbers. The subscription costs £4.99 per month (or £39.99 if paid upfront for the year) and allows recording of all UK and International numbers, it even gives you a dedicated inbound number to record all inbound calls – and the number to call to make a recording is a cheaper 0207 number.

The recordings will be completely legal and would hold up in court as long as you inform the person on the other end that you will be recording the call. OneCompare.com hopes that this spells the end of misleading and rude customer service staff.