You may be aware that Mobile Shop have been experiencing some problems recently with cashback. This has been due to a computer problem, and has meant that cashback claims are being delayed. Mobile Shop have sent us an email today regarding this:
---------------------------------------- Unfortunately we recently experienced a major technical problem with our cashback payment system. We have since rectified the cause of the problem however we now need to ensure that the integrity of our database has not been compromised. Until this exercise is completed, we will be processing all of the cashback payments manually to ensure the right customers receive the correct cashback payment. Due to the sheer volume of customer claims, we anticipate this clearance process will take considerable time. At this point, we cannot provide specific payment dates but can assure you that your claim will be paid as soon as the backlog has been cleared. We appreciate your patience and understanding during this process and apologise for any inconvenience caused. We are making every endeavour to get your payment to you as soon as possible.
If you do wish to accelerate your claim, as an alternative to cash we would be delighted to offer you an Argos / Homebase gift card for 110% of the value of your cashback claim instead. We normally offer our customers a gift card to the value of 105% of the cashback claim but, as a gesture of goodwill and by way of compensation, we are prepared to increase this offer to 110% of the cashback claim value. For example, for every £100 of cashback value, you can receive an Argos gift card worth £110 which can be spent at any Argos or Homebase store. Please be assured that Mobileshop has already paid for these Argos vouchers and they are available for immediate use. If you would like to accept this offer as an alternative to your cash claim, please email your name, address and voucher number to argos@mobileshop.com and we will issue your card within 7 working days.
If you have any other query, e-mail our Cash Back Team at cashback@mobileshop.com. Please remember however that, as explained above, we are unable to provide any specific information regarding Cashback Payment dates at this time. Again, we sincerely apologise for the inconvenience this may have caused. -----------------------------------------
If you are awaiting a claim payment from Mobile Shop and wish to discuss the above, please contact them directly (0845 345 5000) to discuss your options. Please note this is a general response and cashback claims will be dealt with on an individual basis.
RE: Mobile Shop Issues
Posted on: 24/05/2007 @ 20:16
Yes, this has been going on for several weeks but most people don't believe them and I certainly don't. Its just another way that many of these retailers use to delay cashback whilst that cash sits in a high interest account and benefiting from it.
Mobileshop's cashback policy was 45 days for making payments, this then went to 60 days but in actual fact its usually much higher then this. I wonder why?
RE: Mobile Shop Issues
Posted on: 04/06/2007 @ 20:41
This is nothing new - I had trouble getting my cashback from Mobile Phone throughout the 12 month contract during 2005/2006. They had excuses every time and also offered me Argos vouchers instead of the cash. They never return calls or once kept a promise they made. I would never buy from them again.
RE: Mobile Shop Issues
Posted on: 28/06/2007 @ 11:52
It has come to OneCompare's attention that several MobileShop customers are still awaiting payment of their cashback claims.
As MobileShop are unable to give a specific period that their cashback claim payments will be made we would advise anyone who purchased their deal through OneCompare to contact us so that we can discuss an agressive course of action.
Please email OneCompare at cashback@onecompare.com marking the subject matter MobileShop Claim followed by your OneCompare reference number.
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